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Chapter Meeting: Why Learner Experience Matters: Preparing for the Learners of Tomorrow

  • Thu, August 15, 2019
  • 5:00 PM - 7:00 PM
  • Goodwill Lifsey Center, 937 Herman St, Nashville, TN 37208
  • 39 registrants
Registration is closed



Why Learner Experience Matters: Preparing for the Learners of Tomorrow

Over the past 10 years, access to mobile devices and the incredible user experiences designed by companies like Facebook, Apple, Amazon, Netflix, and Google have dramatically altered the expectations of learners, resulting in disappointment when they come into contact with many learning solutions. If strictly using typical learning design tools and methods isn’t leading you to the leap in learner experience, you need to position yourself for the future as a value-added platform for employee acquisition and retention. In a recent LinkedIn Learning research report, nearly two-thirds of learning professionals wouldn’t even recommend their own learning solutions to their learners. It’s a travesty that so many are working so hard to create products they don’t love and don’t recommend.

In this session, you will explore the 5 tools L&D professionals can use to create incredible experiences. You’ll learn the basics of how to develop personas and use those personas to choose your learning approach. You’ll learn how to leverage user research tools like empathy interviews and usability studies to hone your solutions throughout the development cycles. You'll even get the chance to practice creating an empathy interviewing script you can take back and use! All combined, you’ll have a brand new set of tools and approaches to continue creating solutions that address business needs, but in a way that learners actually want to use.

In this session, you will learn:
  • Why learner experience matters and how to discuss it with your leaders
  • The five most common tools of learner experience
  • How to conduct interviews to develop learner personas, including 20 questions to help you get started
  • About the basics of conducting user research—specifically, empathy interviews
  • How to incorporate UX tools and methodologies into your instructional design processes

Student Members: $10
Members: $20
Non-Members: $35

5:00 - 5:45 - live music, welcome, networking, catered dinner
5:45 - 6:45 - facilitated program
6:45 - 7:00 - closing, networking

About Matthew:


Matthew Daniel is a high-energy, no-holds-barred, tell-it-like-it-is learning technologist and learner experience advocate working in and with some of the largest and most innovative companies across the country (including six years in one of the nations top ten banks – Capital One). While he’s implemented LMSs, LCMSs, Social Learning Platforms, and Curation Tools– his biggest success comes not in the implementation of the system, but in helping learning professionals figure out how to take their existing skills and experience and adapt to the digital age in a realistic way.

Matthew believes in building incredible learning experiences, not just events – that all begins with good instructional design, but it has to be wrapped in incredible user experience. Prior to implementing learning systems, Matthew was an instructional designer who built large-scale new hire and upskill programs for organizations like Homeland Security, the DoD, Honeywell, Valero, and ExxonMobil.

Today, Matthew works with learning software companies on product design, consults on learning transformation, and inspires learning professionals to adopt new technologies and create amazing experiences to transform the lives of our learners.
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