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February Chapter Meeting with Dick Handshaw: Training Request? Ask Questions First

  • 19 Feb 2015
  • 4:00 PM - 6:00 PM
  • Goodwill Lifsey Career Solutions Center, 937 Herman St, Nashville, TN 37208
  • 70


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February Chapter Meeting with Dick Handshaw:

Training Request?  Ask Questions First

Dick HandshawEvent Description

This session is designed to help with one of the most difficult parts of any instructional designer’s or training manager’s job: the training request from a client. In this session, participants will learn how to handle a variety of training requests in a way that yields better results for the participant and the client. Participants will observe eight principles of reactive performance consulting demonstrated in video role plays. One pair of participants will play the role of both the consultant and client during a practice role play. Valuable feedback will be provided by the entire audience and the instructor. The results are effective because real world project examples are used for the role-play scenario. This session allows participants to enhance their abilities as a performance consultant and equips them to develop the confidence to use them.

Session Objectives

  • Engage the client in an open discussion about business needs and the performance required to support them.
  • Observe and apply eight principles that will facilitate the reactive performance consulting meeting.
  • Identify opportunities to conduct further analysis of the business and performance needs in order to achieve business results.

ATD Competencies Addressed

  • Performance Improvement
  • Managing the Training Function
  • Instructional Design
Learn more about the ATD Competency Model

About Our Guest Speaker

Dick Handshaw is an author, speaker, consultant and champion for innovation and quality in instructional design.  Dick completed his Master’s Degree in Instructional Design at Indiana University in 1979, and quickly established himself as is a pioneer the field.  He was one of the first to create computer-based training with software simulation and interactive video in 1980, a program that was successfully delivered to over 100 large bank branches. Dick founded Handshaw, Inc., in 1985 to deliver corporate training programs and provide performance consulting services to corporate clients, where he continues to serve as Chairman.  With 35 years of experience as a learning and performance improvement professional, Dick and the Handshaw team developed and continue to utilize the Handshaw Instructional Design Model with many organizations, helping them establish and sustain a results-based training practice.


Dick has served in local politics and held positions on the boards of two banks. He served on the Charlotte ATD Chapter board six times and was the founding president of the Charlotte ISPI Chapter in 2009. Dick has presented at various international conferences such as Training Magazine, American Society for Training and Development (ASTD) and International Society for Performance Improvement (ISPI). His new book, Training That Delivers Results: Instructional Design that Aligns with Business Goals, is available now. Please visit his website for details.

About the Venue

The meeting will be held at the Goodwill Lifsey Training Center, located at 937 Herman Street, Nashville, TN 37208Goodwill has generously offered us the use of their space at no cost to our chapter.


Goodwill always appreciates donations of gently used items.  Your donations help to offset the operating expenses of this facility and help Goodwill provide the training and placement assistance their clients need. In the main lobby area of the Training Center there is a donation receptacle for your convenience.

To see the impact of your donations, visit the Goodwill website.

Special Event!

Dick will also be facilitating an instructional design workshop for ATD Nashville at an incredible discounted rate. The workshop will be held directly before the chapter meeting, at the same location, to make attending both events especially convenient. We hope you’ll join us!

Click here to find out more or to register for the workshop!

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